Success Story – bol.com
IT’S GREEN LIGHTS UP AHEAD E-COMMERCE GIGANT BOL.COM
Bol.com has been growing rapidly for years. This rising trend was the reason why the online store constructed a new fulfilment centre in Waalwijk in 2016. The company decided not to outsource to external parties, but instead to bring all the logistics processes in the fulfilment centre in house. The transition also included over 800 bol.com collection points at Albert Heijn supermarkets. In total, fifteen parties worked on this project and it took a year to complete it. By offering a total solution in mobility and software Dalosy helped bol.com realise their ambitions for growth.
Bol.com wanted the flexibility and independency to be able to innovate. They asked us to advise them on new equipment and the accompanying systems for order picking, barcode scanning and label printing. The process began with guidance on selecting the right hardware for various logistics processes. The second step was to test these devices by conducting a pilot on site and conducting a pilot using their WMS. Both pilots had positive results. At the opening of the fulfilment centre in September 2017 all the devices were in use. Subsequently, we began to perform phased roll outs and to scale up.
To manage, control and support all the devices, bol.com uses the Mobile Device Management tool SOTI Mobicontrol. Thanks to day-to-day management bol.com is now able to identify and analyse a problem, and act more rapidly. “To put it simply: there are fewer links, which means that we can now step in more quickly if problems arise.” aldus Robin Nijhof, IT-manager bij bol.com.
A BOL.COM PICKUP-POINT PLATFORM
In addition to advising on and supplying mobile solutions for the bol.com fulfilment centre, Dalosy was also asked to develop a pickup point platform in August 2016. The bol.com pickup points at Albert Heijn were becoming more successful. Furthermore, the devices it used were due for replacement. Bol.com wanted a platform which would allow all of the logistics processes to be brought in house, where we could develop new solutions independently and be able to innovate rapidly. A platform that increases the efficiency, user-friendliness and future-resistance of the logistics process from picking up a package from the Albert Heijn shops to distribution.
Through its installation partner Hollander Techniek in Amersfoort, Dalosy supplied over 900 mobile devices – the handy, but robust Zebra TC51. Joint venture party iCapps developed a Pickup Point App. An app that has been specifically designed for bol.com including functionality that is completely focused on the operators who deliver the package, the employees at the bol.com pickup points and the customers who collect and return the packages. A wide range of scenarios were identified during the development of the app, which were used to take complicated technical decisions.
Dalosy was our linchpin. The collaboration felt good. Even when it became a little tense and we were under time pressure. John and his colleagues provided us with the necessary support, were able to manage expectations and solved the problems for us. We want to grow and look for partners that are able to help us with this. Dalosy took responsibility, for the hardware and for the software.
David Rauws, Business Analyst at bol.com
EFFICIENCY, FLEXIBILITY, CONTROL AND LESS COSTS
Next to efficiency on the work floor, flexibility and control over processes and data, the cost aspect was also an important reason for the ‘move’ of bol.com. The new way of working has already saved bol.com a lot on operational costs and due to the scalability of the platform the savings will only increase in the future.
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Bol.com opened the “doors” of their shop on March 30, 1999. Eightteen years later bol.com has more than 8 million active customers in the Netherlands and Belgium, and an assortment of more than 15 million items. Bol.com is among the most popular (web)shops in the Netherlands and Belgium. Bol.com always has a position in the top 5 of the most customer-friendly companies in the Netherlands. Bol.com is also included in the top 3 most influential brands on social media. Over 1400 experts work in the headquarters in Utrecht.Via fulfilment partner Ingram Micro hundreds of people work daily in the package centre (the bol.com fulfillment centre) in Waalwijk.