Mobility Services Platform 3.2

MSP

Extending business applications and data to mobile devices delivers a significant increase in employee productivity – but managing those devices is often time consuming and costly. MSP3 gives you complete and centralized control over your mobile devices, allowing you to maximize mobile device uptime and utilization –- as well as mobile worker and IT staff productivity. Wether you have hundreds of devices in a local site or tens of thousands of mobile computers around the world in use inside your four walls and out in the field, this scalable and extensible management solution will get users up and running right out of the box, ensure that devices are always loaded with the most current software --- from applications to operating system --- and enable 24x7x365 monitoring and rapid troubleshooting of device issues to keer users up, running and productive.

The result is a dramatic reduction in the time and costs associated with day-to-day management of mobile devices. Minimal hands-on is required for staging of mobile devices, and ongoing provisioning and troubleshooting can be completely managed remotely via an anywhere and anytime web-based interface. Manual procedures are automated, eliminating errors. The productivity gains that mobility affords are not eroded by an increased demand on an already over-tasked IT staff: And your IT personnel are freed to focus on other strategic technology anitiatives.

Stage:

Staging of devices for initial use traditionally requires hands-on loading of operating systems and applications as well as configuration of device settings. MSP3 offers advanced staging capabilities that provide a true out-of-the-box experience for users through the ability to configure network and device settings as well as load all initial applications — simply, easily, securely and remotely. Automated template-based configurations can be issued from a single point of control, enabling tens of thousands of mobile devices around the world to be staged in minutes rather than months — freeing up hundreds of hours previously spent on manual, error-prone efforts. Support for multiple device staging methods ensures one step simplicity for users, who can complete the staging by scanning a series of barcodes, performing an ActiveSync, docking the device in a cradle connected to a PC or computer network, or simply connecting to a pre-defined staging network. And MSP provides the extraordinary flexibility to execute staging wherever required or where it will best benefit your organization — from a centralized Network Operations Center (NOC) where MSP3 may be installed or on an on-demand stand-alone staging server that can be used on a laptop for offices that do not have a broadband connection or network access.

Provision:

Now that your mobile devices are up and running, the next challenge is keeping those devices updated. MSP3 brings a new level of automation to on-going provisioning, enabling your IT staff to keep applications, device settings, operating systems and firmware on all mobile devices up to date — with minimal effort or interaction from the end-user. Policy-based provisioning and overthe-air update capabilities deliver unprecedented efficiency for this traditionally time-laden and costly activity. Now, ensuring compliance is as simple as setting a policy that defines when mobile devices should upload current status to the associated relay server — for example, when a mobile device is powered on or at a set time each day. Current status information includes a complete inventory of all software on the device (including applications as well as operating system information) and device settings. Devices can be grouped to best meet the needs of your enterprise — by device type, type of user, operating system and location— providing the granular management capabilities needed to achieve maximum efficiency in the provisioning function.

Control:

When mobile devices are a part of everyday life in the enterprise, users can experience a variety of issues throughout the workday — from an application that keeps crashing to a feature on the device that isn’t functioning properly to an issue with network connectivity. MSP3 provides all the tools you need to monitor and analyze mobile device statistics as well as troubleshoot and resolve day-to-day user issues —regardless of whether those issues are related to the mobile device, applications or the wireless network. Historical and real-time metrics for the mobile device, as well as the network and the battery, enable proactive and real-time issue management that minimize worker and mobile device downtime. The ability to take complete control of the device enables IT to rapidly and remotely resolve end-user issues. In the event a device is misplaced, the ability to remotely lock and unlock devices protects sensitive company data. And if a device does not check in with MSP3 at the appropriate time, it can be automatically flagged as missing and locked. This allows industries such as healthcare and retail to easily comply with strict government regulations regarding the security of personal and credit card information.